Support

Open Holix Play, choose Add server and enter your Jellyfin server address (for example https://jellyfin.example.com or a local address such as http://192.168.1.10:8096). Sign in with your Jellyfin user name and password. Your server credentials are stored only on your device, in the Keychain.

Holix Play does not provide any content; you need your own media server.

On the TV, choose Quick Connect to see a short code. On a device where you are already signed in to Jellyfin, open Jellyfin Settings > Quick Connect and enter the code. The TV signs in within a few seconds. Quick Connect must be enabled on your server (Dashboard > General).

Go to Settings > Trakt and choose Connect. You will sign in on trakt.tv and approve access, then return to Holix Play. You can disconnect at any time from the same screen or from your Trakt account settings.

An account can hold several profiles (for example adults, children and a guest). Each profile needs a birth date when it is created; the age rating limit follows from it. Any profile, including child and guest profiles, can have an optional PIN. The guest profile does not keep watch history.

Subscriptions are managed by Apple. On iPhone or iPad open Settings > your name > Subscriptions, choose Holix Play and tap Cancel Subscription. On Mac use the App Store > your account > Subscriptions. Refund requests are handled by Apple at reportaproblem.apple.com.

No. Holix Play is only a player for content on your own server and cannot supply or recommend sources for content.